Customer Services - Located in front of the food court level 1 (Near of The Bay entrance)

  • Wheelchair rental*
  • Stroller rental*
  • Service temporarily suspended : Coat check (free)
  • Service temporarily suspended : Package, purchase storage (free)
  • Service temporarily suspended : Self-service locker accessible every day. You just need to bring your own lock. The locker must be emptied at the end of the day, before the mall closure*

* These services are free upon the presentation of a valid ID.

  • Shopping centre gift cards available here
  • Lost and found items
  • Lost and found persons
  • Information on shops and mall; maps
  • Tourist information on City of Sherbrooke and Eastern Townships Region
  • Contact us 819-563-1907 or email 

Accessibility for Individuals with Reduced Mobility

  • Wheelchair rentals are available at the Information booth
  • Push-button automatic doors are available at all our entrances and at the back of the shopping centre giving access to washrooms
  • Parking spaces reserved for individuals with reduced mobility at all seven entrances to the shopping centre
  • Toilets for the disabled in all public washrooms
  • Exclusive bus terminal for specialized transportation at the back of the shopping centre (passageway to washrooms)
  • Elevators are available at La Baie (the Bay). To access the first level of the mall, you can also use the new elevator located in the food court, near La Baie store.

Family Services

  • Nursing rooms are now availables. One in the restroom section of the food court and the other near the central mall. You will find a microwave oven at your disposal for baby food or milk. In addition, a larger family bathroom is available to accommodate families with strollers.
  • For families with infants: high chairs are available in the food court and changing tables are available in the shopping centre’s ladies’ and men’s restrooms
  • Stroller rentals: available at the Information booth
  • Parking spaces reserved for young families and pregnant women near the main entrance and the food court on the Portland Boulevard side.

Other Available Services

  • ATMs: CIBC in the shopping centre’s main entrance. There is also an ATMs near the food court.
  • A free wireless Internet service is available in the mall.
  • FEDEX delivery stand at Super C
  • Alterations: De Fil en Aiguille shop near the food court.
  • Shoe Repair: Talon Minute located near the main entrance (north side)
  • Photocopies and Faxing : Bureau en gros
  • Post Office : Pharmaprix drugstore
  • STS Bus Passes and Schedules: Pharmaprix drugstore
  • To access the first level of the mall, you can use the escalators located in front of Sports Experts. Escalators are also available at La Baie. 
  • Information Boards: To help you move around in the shopping centre, a map of the mall is posted in five areas :  in the center mall,  in the corridor near the Bay and near Sports Experts.
  • Walking club. See Customer Services for more information. 
  • Service charging stations for electric cars.

Regulation of the City of Sherbrooke relating to plastic bags

  • This new regulation of the City of Sherbrooke will be in effect from April 22, 2020, Earth Day.  From this date, it will be prohibited to distribute, offer or make available to customers, a shopping bag subject to the ban, whether it is free or not.
  • More details : Sherbrooke City